Privacy Notice

1. Information We Collect

We collect various types of information to provide and improve our shipping services:

Personal Information

• Identity Data: Name, date of birth, CNIC number
• Contact Data: Email address, phone number, billing and delivery addresses
• Business Data: Company name, NTN, business registration details
• Financial Data: Bank account details, payment information
• Transaction Data: Shipment history, payment records, tracking information

Technical Information

• IP address and browser type
• Device information and operating system
• Cookies and usage data
• Location data (for delivery purposes)

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing and tracking shipments, delivering packages
• Communication: Sending notifications, updates, and customer support
• Account Management: Creating and maintaining your account
• Payment Processing: Handling billing and payments securely
• Compliance: Meeting legal and regulatory obligations
• Marketing: Sending promotional offers (with your consent)
• Improvement: Analyzing usage to enhance our services
• Security: Preventing fraud and protecting our systems

3. Legal Basis for Processing (Pakistan Data Protection)

We process your data based on:

• Contractual Necessity: To fulfill our shipping service agreement
• Legal Obligations: Compliance with Pakistani laws and regulations
• Legitimate Interest: Fraud prevention, service improvement
• Consent: Marketing communications (can be withdrawn anytime)

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Courier Partners: Leopards Courier and other delivery partners
• Payment Processors: Banks and payment gateways
• Technology Providers: Hosting, analytics, and IT support

Legal Requirements

• Government authorities when legally required
• Law enforcement agencies for fraud investigation
• Regulatory bodies (FBR, SECP, etc.)

Business Transfers

• In case of merger, acquisition, or asset sale

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection
• Secure payment processing (PCI DSS compliant)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary:

• Active Accounts: Duration of business relationship
• Transaction Records: 7 years (as per Pakistani tax laws)
• Marketing Data: Until you opt-out or request deletion
• Legal Requirements: As mandated by applicable laws

After the retention period, we securely delete or anonymize your data.

7. Your Privacy Rights

Under Pakistani law, you have the following rights:

• Access: Request copies of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request erasure of your data (subject to legal obligations)
• Objection: Object to processing for marketing purposes
• Data Portability: Receive your data in a structured format
• Withdraw Consent: Revoke consent for processing

To exercise these rights, contact us at privacy@tranzup.com

8. Cookies and Tracking Technologies

We use cookies to enhance your experience. For detailed information, see our Cookie Settings.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Analytics and usage tracking
• Functional Cookies: Remember your preferences
• Marketing Cookies: Personalized advertising (with consent)

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected a child's information, please contact us immediately.

11. International Data Transfers

Your data is primarily stored and processed within Pakistan. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

12. Marketing Communications

We may send you promotional emails and SMS about our services. You can opt-out anytime by:

• Clicking "unsubscribe" in emails
• Replying "STOP" to SMS messages
• Updating your Communication Preferences
• Contacting customer support

13. Changes to This Privacy Notice

We may update this Privacy Notice periodically. Changes will be posted on this page with a revised "Last Updated" date. For significant changes, we will notify you via email or website notification.

14. Contact Us

For privacy-related questions, concerns, or to exercise your rights:

• Email: privacy@tranzup.com
• General Inquiries: info@tranzup.com
• Phone: +92-317-7255568
• WhatsApp: +92-317-7255568
• Address: Data Protection Officer, Tranzup Pakistan, Karachi
• Support: Visit Support Center

15. Regulatory Compliance

Tranzup complies with:

• Prevention of Electronic Crimes Act (PECA) 2016
• Pakistan Telecommunication Authority (PTA) regulations
• State Bank of Pakistan (SBP) payment guidelines
• Federal Board of Revenue (FBR) data requirements