Protect Against Fraud
Stay Safe from Shipping Scams and Fraudulent Activities
Tranzup is committed to your security. Learn how to identify and protect yourself from common shipping fraud schemes in Pakistan.
🚨 Important: Tranzup Will Never
- Ask for payment via WhatsApp, Western Union, or cryptocurrency
- Request your bank account password or PIN
- Threaten legal action over unpaid customs fees via phone
- Send unsolicited package delivery requests without tracking
1. Common Fraud Schemes in Pakistan
📧 Fake Delivery Notifications
How it works: Scammers send emails or SMS claiming you have a package waiting, with a link to pay customs fees or delivery charges.
Red flags:
- Email from non-official domains (not @tranzup.pk)
- Generic greetings like "Dear Customer"
- Urgent demands for immediate payment
- Suspicious links or attachments
- Poor spelling and grammar
Protection: Always verify tracking numbers on our official website. Contact us directly if unsure.
📞 Phone Call Scams
How it works: Fraudsters call claiming to be from Tranzup, demanding payment or personal information.
Red flags:
- Caller ID shows unknown or foreign numbers
- Pressure to act immediately
- Requests for bank account details or passwords
- Threats of legal action or package confiscation
Protection: Hang up and call our official number: +92-317-7255568
💳 Payment Scams
How it works: Scammers request payment through unauthorized methods or fake payment portals.
Red flags:
- Requests for payments via WhatsApp, Western Union, or EasyPaisa to individuals
- Fake payment links that look similar to official ones
- Unusual payment methods (gift cards, cryptocurrency)
- No official invoice or receipt provided
Protection: Only pay through our official website or verified payment partners.
🎁 Prize and Gift Scams
How it works: Fraudsters claim you've won a prize that requires shipping payment to receive.
Red flags:
- You didn't enter any contest
- Requests for upfront payment for "processing fees"
- Too good to be true offers
- Pressure to act quickly
Protection: Legitimate contests don't require payment to claim prizes.
🔗 Phishing Websites
How it works: Fake websites that look like Tranzup to steal login credentials and payment information.
Red flags:
- URL is not exactly www.tranzup.com
- No padlock icon (HTTPS) in browser
- Poor website design or broken links
- Unusual login requirements
Protection: Always type our URL directly or use bookmarks. Check for HTTPS.
2. How to Verify Legitimate Tranzup Communications
Official Email Addresses
All Tranzup emails come from @tranzup.com domain only.
✅ support@tranzup.com
❌ tranzup-pk@gmail.com
Official Website
Our only official website is www.tranzup.com
✅ https://www.tranzup.com
❌ tranzup-pakistan.com
Official Contact Number
Our main helpline: +92-317-7255568
Available for Phone & WhatsApp
3. Best Practices for Safe Shipping
- ✅ Create an Account: Use our official website to track shipments
- ✅ Use Strong Passwords: Unique passwords with letters, numbers, and symbols
- ✅ Enable Two-Factor Authentication: Add extra security to your account
- ✅ Verify Sender Information: Confirm sender details before accepting packages
- ✅ Keep Records: Save receipts, tracking numbers, and correspondence
- ✅ Report Suspicious Activity: Immediately report any fraud attempts
- ✅ Update Contact Info: Keep your email and phone number current
- ✅ Review Statements: Check your bills for unauthorized charges
4. What to Do If You Suspect Fraud
Stop Communication
Immediately cease all contact with the suspected fraudster. Do not provide any additional information.
Document Everything
Save emails, screenshots, phone numbers, and any communication from the suspected scammer.
Report to Tranzup
Contact our fraud prevention team immediately:
- Email: fraud@tranzup.com
- Phone: +92-317-7255568
- WhatsApp: +92-317-7255568
Report to Authorities
File a complaint with:
- FIA Cyber Crime: www.fia.gov.pk or 1991
- PTA: complaint.pta.gov.pk
- Local Police: File FIR if financial loss occurred
Secure Your Accounts
Change passwords, enable 2FA, and monitor bank statements for unauthorized transactions.
5. Financial Protection
- Bank Accounts: Immediately contact your bank if you shared account details
- Credit Cards: Request card cancellation and dispute fraudulent charges
- Mobile Wallets: Contact JazzCash, Easypaisa, or your provider
- Identity Theft: Alert credit bureaus and government agencies
6. Tranzup's Fraud Prevention Measures
We take your security seriously and have implemented:
- 🔒 SSL encryption for all transactions
- 🔐 Secure payment gateways (PCI DSS compliant)
- 👁️ 24/7 monitoring for suspicious activity
- ✅ Identity verification for high-value shipments
- 📊 Advanced fraud detection systems
- 🎓 Regular staff training on security protocols
7. Educational Resources
Learn more about cybersecurity: